As a process transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers across industries from financial services to healthcare, achieve greater agility through transformed and automated customer experiences for over 30 years.

We are now looking for more people to join our team in Sofia as Back office consultants with no direct connection to end customers.

RESPONSIBILITIES:

• Respond to partners queries and questions in a timely and professional manner;
• Project a professional company image through email interaction;
• Prioritize tasks and collaborate with other teams when needed;

QUALIFICATIONS:

• Very good (written) level of Portuguese – B1
• Good level of English – A2
• Ability to work on flexible working hours and weekends shifts;
• Ability to multi task and to make quick decisions;

LIFE AT SUTHERLAND:

• Competitive salary;
• Excellent social benefits package including Health Insurance, Life Insurance, Food vouchers, Compliment Cards, Transportation allowance;
• Rewards and recognition programs;
• Trainings following the leading global standards for highest quality of Customer Service and Technical Support;
• Structured working environment;
• Career opportunities;
• Great office location;
  
• Team Building activities;

It’s not just a job, it’s your career!