As a process transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers across industries from financial services to healthcare, achieve greater agility through transformed and automated customer experiences for over 30 years.
We are now looking for more people to join our team in Sofia as Access Management Specialist with German and English
Description of the Role
Our client is an international financial company which works with companies worldwide to create insurance solutions designed for specific industries and business challenges, supporting customers as diverse as the world’s largest consumer brands, tech companies and the global aviation and shipping industry, but also wineries, satellite operators, private pilots or Hollywood film actors.
As a User Access Administrator you will be managing the business’ accesses by performing client processes for the respective case.
Responsibilities:
- Perform account administrative functions to set up system and in-house application accounts and apply appropriate security access
- Take ownership of the assigned incidents – investigate and update the incidents
- Maintains the highest degree of customer service
- Ensure compliance with corporate policies and standards
- Work closely with the IT management to complete periodic reviews of user access and segregation of duties for the IT organization
Requirements:
- Experience working within an IT environment with any ticketing tools, preferably ServiceNow
- Good knowledge of Microsoft Active Directory
- Excellent command of both German and English languages
- Analytical, systematic approach to problem recognition and resolution
- Good level of experience with computer-based systems
- Ability to work independently and as part of a team
Life at Sutherland:
- A very competitive salary
- Excellent social benefits package including Health Insurance, Life Insurance, Food vouchers, Compliment Cards, Transportation allowance
- Rewards and recognition programs
- Trainings following the leading global standards for the highest quality of Customer Service and Technical Support
- Structured working environment
- Career opportunities
- Great office location
- Team Building activities