Join Sutherland – Where Your Career Soars!

Sutherland: Pioneering Customer Experience Management (CXM) Globally for 37 Years! As a powerhouse in automation and innovative solutions, we thrive on delivering exceptional service to our clients’ customers across the globe. With a presence in 60 locations worldwide, including Bulgaria since 2008, we’re a diverse team of over 2,000 dedicated individuals working across Sofia, Varna, Burgas, or from the comfort of home, serving in 17 languages!

At Sutherland, You’ll:

• Dive into intriguing projects for renowned global brands.
• Grow and sharpen your skills in a vibrant and supportive environment.
• Collaborate with exceptional talents on exciting initiatives.

What We Need:

We’re on the lookout for a dynamic Bilingual HR Support Representative proficient in Italian and English to ensure seamless HR support for our clients.

What You’ll Receive:

• Long-term job security with a permanent contract.
• Additional health and life insurance coverage.
• Generous annual leave, including wellness days.
• Food vouchers and paid breaks.
• Competitive salary and clear career progression.
• Flexibility to work remotely.
• World-class on-the-job training.

Your Responsibilities:

• Receive and log HR inquiries promptly via phone and email.
• Resolve queries through efficient ticketing systems.
• Address employee inquiries on policies, benefits, and more.
• Maintain high-quality service levels and adhere to processes.
• Handle sensitive information with integrity and confidentiality.
• Take ownership of query resolution and individual metrics.

Qualifications

• Excellent proficiency in Italian (B2 or higher).
• Good command of English (B2 or higher).
• Strong attention to detail and interpersonal skills.
• Excellent decision-making and problem-solving abilities.
• Ability to manage confidential data with strict adherence to privacy standards.
• Agility to adapt in a fast-paced, dynamic environment.