🎵 Join Us as a Spotify Customer Service Expert 🎵 

About Us: 
 🌍 Sutherland is a global leader in Customer Experience Management (CXM), dedicated to nurturing our clients’ growth through innovative solutions and automation. With a presence in 60 locations worldwide, we’ve been serving clients in Bulgaria since 2008, providing exceptional customer service and technical support in 17 languages. 

Why Join Us: 
🤝 At Sutherland, you’ll collaborate with talented individuals on exciting projects for some of the world’s most renowned brands. Our dynamic work environment fosters professional growth and skill development. 

What Are We Looking For: 
🔍 We’re seeking motivated International Customer Service Professionals to join our multicultural team for our Spotify client. If you’re eager to work in a positive and international setting, this opportunity is for you! Join us to meet colleagues from around the globe, broaden your experience, and enhance your interpersonal skills. 

About the Role: 
🎧 As a Spotify Customer Service Expert, you’ll provide non-voice support through email and messaging systems. No calls! 

Your Tasks: 
📧 Providing Email support for our clients. 
💬 Answering “How to” and “FAQ” questions. 
💳 Assisting with account and payment-related queries and issues. 
🛠️ Providing troubleshooting assistance. 

Our Requirements: 
🌟 Excellent Written skills in Arabic (C1). 
🗣️ Good Verbal & Written skills in English (B2 or above). 
👥 Previous Experience in Customer Service is a plus. 
🤝 Communication skills and ability to maintain good relationships with customers. 
😊 Positive attitude and great interpersonal skills, with a “can do” attitude. 
📝 Ability to present complex information in a simple and understandable way. 

What You’ll Get: 
💼 Long-term job security with a permanent contract. 
🏥 Additional health insurance and life insurance. 
🏖️ Generous 24 days of paid annual leave, including 3 wellness days. 
⏰ 1.5h paid breaks per day to recharge. 
🍽️ Food vouchers. 
🚀 Clear career path within the company. 
🏠 Ability to work from home. 
💰 Extremely competitive salary. 
🎓 World-class on-the-job training. 

More Reasons to Join Us: 
✍️ Fully digital employee services through eSignature. 
🆘 Employee assistance program, including 24/7 access to psychological support. 
💳 Employee discounts portal featuring over 20 exclusive discounts. 
🔄 Employee referral program. 
🏅 Rewards and recognition program. 
🌍 Relocation package if you are relocating from another city or country. 
🅿️ Parking Available, according to the company’s policy. 
🏋️ Multisport card partially covered by the company. 
📚 In-house learning and development portals with training options for Certification. 
🎉 Multiple events organized for employee engagement and wellness initiatives. 
🎁 Gift for birth or adoption. 
🤝 Corporate social responsibility events and team buildings. 
🌏 Exposure to global business knowhow. 

Are you ready to embark on your next adventure? If so, we’d love to hear from you! Apply now! 🚀