Founded

2008

Team members

1500

Languages

20

Industries

6

ABOUT SUTHERLAND BULGARIA

At Sutherland Bulgaria, we are passionate about bringing together human expertise and advanced technologies to help enterprises drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions.

Since 2008, we have partnered with iconic brands worldwide, unlocking new possibilities, transformative outcomes, and enduring relationships through market leading technology and business process excellence.

Discover exciting career opportunities with us and be part of a vibrant global community that is transforming the digital landscape globally.

As a top international employer in Bulgaria, Sutherland is regularly recognized with some of the most prestigious awards in the business, and as a Great Place to Work® in Bulgaria.

Our Employee Value Proposition

WORK

ON INTERESTING THINGS.

If you want to solve real-world problems with innovative solutions for some of the world’s biggest brands, this is your chance to learn, grow, and make an impact.

GROW

YOUR OWN WAY.

Discover your passion and create your own career path. From leading teams to exploring new industries, we’ll ensure you have the tools, guidance and support you need to thrive.

BE

YOURSELF.

Your unique qualities and interests make us stronger. We celebrate diversity and encourage everyone to bring their authentic selves to work every day.

Discover a world of opportunities

ENDLESS

OPPORTUNITIES.

Reach your potential in your career with our development opportunities

OUR

BENEFITS.

We care about our team members and this is reflected in our ever-growing list of social benefits

OUR WORKING

ENVIRONMENT.

We take pride in our first class working environment that enables our people to prosper

LEADERSHIP

PROGRAMS.

Build your leadership skills through our Team Manager University and Account Manager University development programs.

Life at Sutherland

We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland.

Our culture is all about inclusivity and valuing what makes each of us unique. So, bring your authentic self, collaborate with global brands, and enjoy a workplace that’s as dynamic and fun as you are!
We know that our diverse backgrounds make us stronger. We’re committed to creating an inclusive workplace where everyone’s unique contributions are celebrated. Here, you’ll find a supportive community where you can thrive and bring your best ideas to life.

Be You. It’s What Drives Us.

OUR AWARDS

2017
2018
2019
2020
2021
2022
2023
2024
2025
2026
Innovations, Technology & Sourcing Awards
“Outsourcing Service Provider of the Year” 2nd place “Innovation in Technology” 2nd place
True Leaders Award by ICAP
True Leader in the category “Business Process Transformation”
“Career in Bulgaria. Why not” Awards
“Best Office Space” 2nd place
Employer Branding Awards by b2b Media
"Employer Brand Leader of the Year" 1st place
True Leaders Award by ICAP
True Leader in the category “Business Process Transformation”
Employer Branding Awards by b2b Media
“Excellence in office space” 1st place “Employer Brand Leader of the Year” 2nd place
Stevie Awards for Sales and Customer Service
Silver Stevie® Award in the “Contact Center or Customer Service Outsourcing Provider of the Year” category
Stevie Awards for Sales and Customer Service
Bronze Stevie® Award in the “Contact Center of the Year (Over 100 Seats)” category
Stevie Awards for Great Employers
Silver Stevie® Award in the “Employer of the year – Other industries” category
Stevie Awards for Great Employers
Bronze Stevie® Award in the “Achievement in employee engagement” category
Career Show Awards
“Best teambuilding” Gold award “Best employer” Silver award
Manager of the Year
“Development of the local regions” Special Award
Employer Branding Awards by b2b Media
“Employer Branding Event” 3rd place
Annual HR Awards by the Bulgarian Association for People Management
“Best HR Project of a Large Company for 2020”
AIBEST Annual Awards
“BPO Company of the Year”
Stevie Awards Sales and Customer Service
Bronze Stevie® Award in the “Contact Center or Customer Service Outsourcing Provider of the Year” category
True Leaders Award by ICAP
True Leader in the “Business Process Transformation” category
Career Show Awards
Best Employer Branding Strategy – Gold award Best Strategy for Attracting Talents – Gold award Best BPO Employer – Bronze award
Employer Branding Awards by b2b Media
Innovation in Talent Management (in pandemic times) – 2nd place
Career Show Awards
Sutherland Bulgaria was awarded second place in Best employer in the Outsourcing category
True Leaders Award by ICAP
True Leader in the category “Business Outsourcing Services”
Great Place to Work® Certification
Great Place to Work® Certification is the mark of a great employee experience.
Employer Branding Awards by b2b Media
Innovation in Talent Management (in Pandemic Times) - 2nd place
Burgas Business Awards
Winner in the category IT and Outsourcing
AIBEST Annual Awards
“Innovation of the Year”
True Leaders Award by ICAP
True Leader in the category “Business Outsourcing Services”
Great Place to Work® Certification
Great Place to Work® Certification is the mark of a great employee experience.
Employer Branding Awards by b2b Media
Innovation in Talent Education – 3rd place
Employer Branding Awards by b2b Media
Excellence in Stress Management – 3rd place
Career Show Awards
Best Employer Branding Team – Gold Referral Program – Silver Employee Engagement Strategy – Silver Best Office Space – Bronze
Emotional Intelligence EI Summit & Awards
Winner is the categories Emotional Intelligent Team and Emotional Intelligent Leader.
True Leaders Award by ICAP
True Leader in the category Business and Outsourcing Services
Great Place to Work
Great Place to Work®
Great Place to Work® is the mark of a great employee experience.
Employer of Choice Awards – Learning and Development
Learning and Development – Gold Award
Employer of Choice Awards – Best Office Space
Best Office Space – Bronze Award
Employer Branding Awards by b2b Media
Employer Branding Strategy – 1st place Excellence in Stress Management – 2nd place
Great Place to Work®
Great Place to Work® Certification is the mark of great employee experience.
Employer of Choice Awards
Benefits and Wellness – 2nd place
Career Show Awards
Talent Attraction Strategy – Gold Award Health and Wellness Strategy – Gold Award Leadership Development - Silver Award
Great Place to Work®
Great Place to Work® Certification is the mark of great employee experience.
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NEWS FROM SUTHERLAND.

ChatGPT Image 9.07.2026 г., 17_51_55
09.07.2026

We’re proud to share that Sutherland in Bulgaria has once again been recognized as

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ChatGPT Image 9.07.2026 г., 18_03_37
21.04.2026

We’re excited to share some fantastic news – Sutherland has been recognized among the “Top

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